Explore techniques and approaches to crisis intervention and stress management for providers in the human services field. Determine strategies for initial intervention, diffusion and assessment, resolution and/or referral, with emphasis on safety. Explore physiological processes regarding the short and long term approach to stress. Determine secondary traumatization, burnout and remediation techniques. Evaluate critical incident debriefing. Assess boundaries and ethical issues commonly found with crisis intervention and stress management. Apply basic counseling techniques including motivational interviewing. Apply reflective practitioner methods.