Introduces the key concepts of supply chain management. Effective Supply Chain Management has become an important component in an organizations ability to stay competitive. Learners examine planning and demand management, supplier management, operations management, customer relationship management, and logistics management. Learners explore the integration and best practices that occur in these supply chain operational areas to deliver a product or service to the customer.

Examines the factors that impact the design and management of global supply chains. Learners will examine financial, logistical, cultural, political, and supply risk factors impacting the efficient and effective flow of commerce between countries and regions of the world. Factors that firms take into account when considering whether to procure domestically or globally, including outsourcing and in-sourcing decisions, are analyzed. Strategic decisions involving which production facilities to own and where to locate the facilities are also discussed.

Examines the logistics, transportation and distribution functions of supply chain management. These functions plan, implement, and control the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers’ requirements. Learners will examine practical management perspective in the following areas: order management, distribution, transportation, international logistics, inventory control, warehousing facility location, sustainable logistics practices, key performance indicators and supply chain finance.

Examine the concepts, principles, problems and practices of operations management. Effective management of operations includes: managerial processes, informational systems and technologies that are relevant in goods and service producing organizations such as facility and process design, product design processes, design and capacity planning, supply chain management, quality assurance and customer service management.